Jamaica has a high human development rank as it relates to life expectancy, literacy, education, standards of living (United Nations Development Program (UNDP) Human Development Index, 2019)
40%-60% cost savings compared to US call centers
Inter-American Development Bank (IDB) agreed to lend Jamaica US15 million, which the country will use to develop a pipeline of BPO talent.
Primary education based on the British system with increasing American influence on language and culture.
African and European influences dominate the culture; however, the Spanish, Irish, Indians, Chinese and Germans have all left their mark. The Jamaican people are inherently warm and friendly.
The Jamaican government has established a BPO Task Force to facilitate ease of doing business and investing through the provision of tax incentives.
There is potential for growth of BPOs in the urban and rural capitals. The country welcomes foreign business ventures in this sector and seeks to ensure that the necessary laws and policies facilitate these efforts and benefits all stakeholders.
Possesses the necessary infrastructure, utilities, transportation, technology, and telephony systems.
Global Services Sector (GSS) projects locally also push to upskill the BPO labor source, preparing secondary school students by providing technical, language, and communication skills training, customer service certification courses, and career advancement programs for customer service and data operations.
Jamaica is only a short flight away from most major US airports. It also shares the same time zone as many sections of the US. Therefore, establishing a technology footprint in this country provides a reasonable degree of accessibility and ease in servicing customers on a similar clock as the US –based clients.