1. Tenant Support Services
Inquiry Handling
Responding to tenant inquiries regarding rent, lease terms, and property details.
Maintenance Requests
Logging and tracking maintenance and repair requests, ensuring timely resolution.
Account Information
Providing tenants with updates on their rental accounts, including balances, due dates, and payment history.
Lease Renewal Assistance
Facilitating lease renewal processes, sending reminders, and assisting with documentation.
Move-In/Move-Out Support
Coordinating move-in and move-out procedures, including inspections and key handovers.
Conflict Resolution
Mediating disputes between tenants and landlords to reach amicable solutions.
2. Owner and Landlord Support Services
Financial Reporting
Providing detailed financial reports, including rent collection, expenses, and profit/loss statements.
Account Management
Managing owner accounts, addressing inquiries, and providing updates on property status.
Rent Collection
Efficiently managing rent collection processes, sending reminders, andensuring timely payments.
Vacancy Management
Assisting with marketing vacant units, screening prospective tenants, and coordinating showings.
Property Inspections
Scheduling and coordinating regular property inspections to ensure maintenance and compliance.
Legal Support
Providing guidance on landlord-tenant laws, lease agreements, and eviction processes
3. Collections and Payment Management
Debt Recovery
Professionally managing overdue accounts to recover outstanding payments while maintaining positive relationships.
Payment Plans
Assisting tenants with setting up and managing payment plans to clear outstanding balances
Payment Processing
Facilitating secure payment processing for rent, fees, and other charges
Account Reconciliation
Regularly reconciling accounts to ensure accuracy and resolve discrepancies.
4. Emergency and After-Hours Support
24/7 Emergency Hotline
Providing round-the-clock support for urgent property-related issues such as plumbing, electrical, or security emergencies.
Crisis Management
Coordinating immediate responses to crises, including natural disasters, fires, and other emergencies.
After-Hours Maintenance
Handling after-hours maintenance requests to ensure tenant safety and comfort.
5. Communication and Reporting
Regular Updates
Keeping owners and landlords informed with regular updates on property status, financial performance, and tenant issues.
Feedback Collection
Gathering feedback from tenants and owners to continuously improve our services.
Customized Reporting
Providing customized reports based on specific client needs and preferences
6. Compliance and Regulatory Support
Regulatory Compliance
Ensuring adherence to relevant laws and regulations such as TCPA, Fair Debt Collection Practices Act (FDCPA), and local landlord-tenant laws.
Documentation Assistance
Helping with the preparation and management of necessary documentation for compliance and legal purposes.
Training and Support
Providing ongoing training for our team to stay updated on regulatory changes and best practices.