Hospitality & Travel company
The hospitality industry is open 365 days a year. No matter what the season, people find a good reason to travel. So, with millions of travelers crisscrossing the globe every year, 24 hour customer service is essential. Airlines, cruise companies, travel and car rental agencies, railways, hotels and more, could all use a helping hand. Welcome to Boulou Blue’s hospitality & travel company call center.
Reservation and Booking Management
Handling hotel, flight, and car rental bookings.
Customer Service
Addressing customer inquiries and concerns.
Information and Assistance
Offering information on destinations, attractions, and travel advisories.
Loyalty Programs
Managing loyalty program registrations and inquiries.
Technical Support
Assisting with online booking platforms and mobile app issues.
Multilingual Support
Benefits of Outsourcing Call Center Services
Enhanced Customer Experience
Professional and knowledgeable agents can improve customer satisfaction and loyalty.
Technologies Utilized
Customer Relationship Management (CRM) Systems
To manage customer interactions and data efficiently
Key Metrics to Monitor
First Call Resolution (FCR)
The percentage of calls resolved on the first interaction.
Challenges and Considerations
Seasonal Variability
Handling increased call volumes during peak travel times requires effective workforce management.
